Frequently asked questions
1. What materials are used for Ceramiche Bucci ceramics?
We mainly use stoneware, a resistant and durable ceramic, to produce our products. In addition, we use high-quality glazes to give our products vivid colours and a shiny appearance. All our materials are safe for contact with food and comply with MOCA regulations (materials in contact with food).
2. Are Ceramiche Bucci products suitable for contact with food?
Yes, all Ceramiche Bucci products are safe for contact with food and comply with MOCA regulations (materials in contact with food). You can use them without worries to serve and store food.
3. Can I put Ceramiche Bucci products in the microwave or dishwasher?
Yes, you can put Ceramiche Bucci products in both the dishwasher and the microwave. It is not recommended to put them in the oven for cooking or heating food.
4. How should I clean Ceramiche Bucci products?
FOR ANY PRODUCT: For any type of product, we recommend using a sponge or soft cloth together with alcohol, detergent, or dish soap. After cleaning, dry the product well.
PLATES, GLASSES, AND CUPS: As for plates, glasses, and cups, please note that our glazes are particularly hard and resistant, and sometimes marks left by utensils can remain on the surface. Don't worry, our ceramics will not be damaged! If you can't remove these marks with a normal wash, we recommend pouring citric acid (ecological), or alternatively bleach or hydrochloric acid, onto the surface of the product and leaving it to act for 30 minutes, or even longer. After that, empty the liquid and scrub the product surface with a dish sponge. You'll see your products will look like new!
5. Can I buy Ceramiche Bucci products offline, for example, in a physical store or from an authorized dealer?
Absolutely! In addition to e-commerce on our website, you can find our products in some physical stores and from our authorized dealers in different Italian cities and some foreign locations. We recommend using the "contact form" and we will provide you with the references of the point of sale or dealer. Furthermore, if you have difficulty finding our products at a physical store, do not hesitate to contact us and we will be happy to help you find the best solution for you.
6. What are the shipping times for Ceramiche Bucci products?
We are artisans, and not all products are always available. We will send you an email within the next few hours with an estimated shipping time for the purchased products and the destination location. Delivery times depend on your geographic location and the type of product you have ordered. If available, delivery time is usually between 3-5 business days for national orders and 5-7 business days for international orders. Please note that delivery times may experience unexpected delays due to shipping or customs issues. We invite you to contact us if you need more information about your order.
7. Can I return a Ceramiche Bucci product if I am not satisfied?
Certainly! If for any reason you are not satisfied with the Ceramiche Bucci products you have purchased, you have the right to return them within 14 days from the delivery date, provided they are in perfect condition, unused, and in the original packaging. Contact us within this period and we will explain the procedure for returning the product and obtaining a refund or replacement. For more information, please read our return policy on our website. We are here to ensure that you are always satisfied with Ceramiche Bucci products!
8. How can I contact Ceramiche Bucci customer service to ask for information or assistance?
To contact Ceramiche Bucci customer service and request information or assistance, you can use different channels. You can fill out the form in the "Contacts" section of our website, call our dedicated phone number, or contact us through our social media pages. Our customer service will be happy to answer any questions or requests as soon as possible.
9. What are the shipping costs for Ceramiche Bucci products?
To ensure a fast and reliable shipping service for our products, we collaborate with the best express couriers on the market. The shipping cost depends on the weight and volume of the package and is automatically calculated during the purchase process. We would like to specify that the reimbursement we request for shipping costs does not cover the full cost incurred but represents a contribution to facilitate the delivery of your order. The cost is automatically calculated by the purchase process and will be shown before your purchase confirmation.
10. What are your sales methods for professional customers with a VAT number?
For professional customers with a VAT number, we offer the opportunity to purchase our products with dedicated commercial conditions. For more information and to register as a professional customer, we invite you to fill out the form in the "Contacts" section of our website, call our dedicated phone number, or contact us through our social media pages.
We hope that these tips are useful to you. If you have any further questions, please do not hesitate to contact us.
Thank you for choosing Ceramiche Bucci!