Terms and conditions
The products purchased on the website www.ceramichebucci.com are sold directly by Ceramiche Bucci srl and are supplied in compliance with the provisions of Legislative Decree no. 70/2003, Legislative Decree of 6 September 2005 no. 2016 (known as the "Consumer Code") and any other applicable legislation on e-commerce. Further information can be requested using our customer service, by contacting us via our email address Hello@ceramichebucci.com. For any other legal information regarding the use of the website and purchases made through the website, please consult the sections relating to use, privacy, cookies, shipping and delivery, the right of withdrawal, and the legal warranty of conformity, which should be periodically reviewed together with these Sales Terms for any updates or modifications.
- 1- Commercial Policy
The parties involved in this contract are two: • Ceramiche Bucci srl (hereinafter "Ceramiche Bucci" or "Owner"), with registered office in Pesaro, Strada della Romagna, 143, registered with the Pesaro Chamber of Commerce with Fiscal Code and VAT Number 02411800416; • The "Customer" or "User", who intends to purchase the products offered on the website, i.e. a natural person who is not acting within the scope of their commercial, entrepreneurial or professional activity.
To proceed with the purchase of products offered on the website, the Customer must be at least eighteen years of age, or must be duly authorized by their parents or legal guardian. The Customer declares to be a "consumer" according to the Italian Consumer Code (Legislative Decree no. 206/2005), i.e. a natural person and that the products will be used exclusively for personal use, and not within the scope of their professional activity.
It is specified that, if the Customer does not fall within the category of "consumer", they are invited not to proceed with commercial transactions on the website and to contact the company directly. Ceramiche Bucci reserves the right not to accept orders from subjects other than "consumers" or not complying with its commercial policy.
If you are not a consumer, we kindly invite you to refrain from concluding commercial transactions on the website and to contact us directly.
These General Conditions of Sale exclusively govern the provision of services or sale of products by Ceramiche Bucci. The official language for the conclusion of the contract with Ceramiche Bucci is Italian, and these General Conditions of Sale are drawn up and reviewed in Italian language. Versions in different languages are provided for information purposes only. In case of discrepancies between the various versions, the Italian version shall prevail.
- 2- Sales conditions
Before proceeding with the purchase through the Website, the Customer declares to have read and understood the Sales Conditions presented here, as well as all the indications provided during the purchase procedure and the contents of the sections "commercial policy", "sales conditions" and "privacy", and to fully accept them without reservation. Ceramiche Bucci srl reserves the right to modify the content of these Sales Conditions and the other documents listed above, providing evidence of the changes within the Website. Therefore, Customers are invited to periodically consult the Website to verify any updates or modifications. Each modification will be effective upon publication on the Website. The sales conditions applicable to a purchase will always be those in force at the time the order is placed.
- 3- Product characteristics and prices
Ceramiche Bucci srl only sells products on its website with exclusive trademarks and/or licensed or authorized by their respective owners. The company does not sell used, irregular, or lower quality products than the corresponding market standards. All products for sale on the website comply with national and European regulations. Essential information about the products is presented on each product page of the website. However, the images and colors of the products for sale may vary and/or not exactly match the real ones due to the internet browser and monitor used. Please note that Ceramiche Bucci srl produces artisanal products, and small variations in color, small holes, small surface defects, small dimensional or weight variations are to be considered a feature of the artisanal product that increases its value and are not considered defects. The selling price of the products is the one indicated on the website at the time of purchase. Prices may vary, so we recommend checking the final selling price before confirming the order. The prices indicated on the website include VAT. Delivery costs are highlighted during the purchase procedure. The cost of shipping may vary depending on the delivery and payment method, the destination, and the total amount of the order.
- 4- Contract conclusion mode
To purchase one or more products from Ceramiche Bucci srl's website, the Customer must fill out and submit electronically the corresponding order form, called "Purchase Order." During the purchasing procedure, instructions are gradually and clearly provided through the Site pages, with the help of texts and graphics.
In the Purchase Order, which is fully displayed before the contract conclusion and before any payment, there are summary information on the essential characteristics of each ordered product, on the price (including all applicable taxes or duties), and on any shipping costs and/or applicable fees.
Unless otherwise indicated during the purchasing procedure, if the shipment is made outside the European Union, the Customer will have to bear the shipping costs, to which customs or import duties will be added. These costs will not be included in the purchase document but will be charged to the Customer by the competent customs authority when the package arrives at its destination (or in customs).
Ceramiche Bucci srl has no responsibility or possibility of intervention concerning such costs since they are beyond its sphere of control.
By sending the Purchase Order electronically, the Customer unconditionally accepts and undertakes to comply with these Sales Conditions in all relations with Ceramiche Bucci srl concerning the purchase. If the Customer does not agree with some of the conditions listed in the Sales Conditions, it is advisable not to send the Purchase Order.
By submitting the order form, the Customer confirms that they know and accept the General Sales Conditions and the additional information on the CeramicheBucci.com website, including the sections "sales conditions," "privacy," and "right of withdrawal."
After receiving the Purchase Order, Ceramiche Bucci srl verifies the availability of the ordered product. Subsequently, it sends the Customer a receipt confirmation via email, containing these Sales Conditions, including the provisions relating to the right of withdrawal, and all the information already summarized in the summary of commercial and contractual conditions displayed before sending the Purchase Order.
The sales contract is considered concluded when Ceramiche Bucci srl sends the Customer the confirmation of receipt of the Purchase Order completed and submitted by the Customer, after verifying the provided and transmitted data. The Purchase Order will be stored in the database for the time necessary for fulfillment, but not beyond the legal terms.
After receiving the Purchase Order, Ceramiche Bucci srl will verify the availability of the ordered product. Upon completion of this check, the company will send the Customer an electronic confirmation of receipt containing these Sales Conditions, including provisions regarding the right of withdrawal, and all the information previously displayed before the Purchase Order was sent. The sales contract is considered concluded at the moment when Ceramiche Bucci srl sends the Customer the confirmation of receipt of the Purchase Order via telematics, after verifying the accuracy of the data provided and transmitted. The Purchase Order will be archived in the company's database for the period necessary for processing, not exceeding the legal terms. Ceramiche Bucci srl reserves the right not to accept incomplete, incorrect, or inconsistent Purchase Orders with the commercial policy indicated in the Sales Conditions. In the event of unavailability of the ordered products, the company will promptly inform the Customer, and in that case, the contract will not be concluded. Any contractual or non-contractual liability for direct or indirect damages to persons and/or things resulting from the non-acceptance of an order for the reasons indicated above is expressly excluded. By submitting the order form, the Customer confirms knowledge and acceptance of the Sales Conditions and further information contained on the website www.ceramichebucci.com, including product characteristics and prices, Privacy, and the right of withdrawal. Ceramiche Bucci srl has the right to accept or refuse the order sent by the Customer at its discretion, without the Customer being able to make any claims or rights of any kind, including compensatory, in the event of non-acceptance of the order itself. In particular, Ceramiche Bucci srl reserves the right not to accept purchase proposals and to cancel orders that do not provide sufficient solvency guarantees or in case of anomalies in the transactions and means of payment used by the Customer, even following a comparison with the circuit that manages credit card payments.
- 5- Shipping and Delivery
Ceramiche Bucci is a small artisan company that produces custom-made products for its customers. Some of the products are immediately available, while others will be made upon receipt of the order. Products purchased through the website will be delivered by Ceramiche Bucci S.r.l. through a courier service to the address indicated in the purchase order within a maximum of 30 (thirty) working days from the conclusion of the purchase contract, taking into account availability. Product delivery will be made through courier service and delivery times may vary depending on the destination. The terms indicated at the time of the order are purely indicative.
In accordance with EU Regulation 2018/302, EU citizens can purchase products from the website. In addition, customers who are not part of the European Union can purchase directly from the website, provided that there are no legislative or other obstacles that prevent shipping to that country. In any case, the customer cannot hold Ceramiche Bucci S.R.L. responsible for any delays in order processing or delivery of products subject to purchase contracts. The ordered products will be shipped to the postal address specified by the customer. Upon delivery of the products to the courier appointed by Ceramiche Bucci S.r.l., the company will send a confirmation email of the shipment to the customer.
Upon delivery of the Products by the courier appointed by Ceramiche Bucci S.R.L., the Customer is required to carefully check the following: a) the integrity of the adhesive tapes applied as seal and the absence of damage or alterations to the packaging; b) the correspondence between the number of pieces delivered and what is indicated in the transport document.
Any damage to the label, packaging or products, as well as any discrepancy between the number of pieces/packages and the information provided, must be immediately reported by the Customer to the courier. Then the customer must contact CERAMICHE BUCCI S.R.L. through the Customer Service, specifying the order for which such inconveniences have occurred.
Force majeure events (such as, for example, laws, regulations or provisions of the Public Authority, wars, embargoes, fires, floods, explosions, earthquakes, epidemics, strikes, etc.), lack of transport means, as well as unforeseeable or inevitable events that cause delays in deliveries or make them difficult or impossible, or significantly increase the cost of delivery borne by CERAMICHE BUCCI S.R.L., shall entitle the same to fractionate, postpone or cancel, in whole or in part, the scheduled delivery, or terminate the Purchase Contract. In such cases, CERAMICHE BUCCI S.R.L. undertakes to communicate its determinations promptly and adequately to the email address indicated by the customer, who will be entitled to a refund of the price already paid, excluding any further claim, for any reason, against CERAMICHE BUCCI S.R.L.
If the customer does not collect the Products within the period established by the carrier, they will be returned to the Owner, who will refund the price of the Products, but not the shipping cost. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the compilation of the Purchase Order by the User, nor for any damages to the Products occurred after delivery to the carrier or for delays in delivery attributable to the latter.
- 6- Payments
Regarding the payment of orders, it is possible to pay in several ways. Firstly, through Visa or Mastercard credit cards, the data is transferred in an encoded form through an SSL certificate to ensure maximum security and prevent interception by external parties. In addition, the input of data occurs directly on the bank's website to ensure maximum possible security.
Alternatively, you can choose the PayPal platform during the purchase process. In this case, you will be redirected to PayPal's secure servers, where you can complete the payment by charging your credit card, bank account, or e-wallet, by entering your credentials. Other payment methods may be available on the site, but in any case, the Seller will not charge you costs higher than those actually incurred in relation to the payment method you have chosen.
The order amount is not immediately charged to the card but in a subsequent phase within the limits authorized by the Customer. When the order is placed on the site, only payment authorization is requested for the indicated amount. The authorization does not imply the charge of the money but only a reservation of the corresponding amount. When the products are shipped, the actual charge of the due amount is requested, thus ensuring that the amount is charged to the credit card only at the time of actual shipment of the products.
In the case of payment via PayPal, the actual charge will only occur when Ceramiche Bucci srl sends the order confirmation email.
All financial information, such as credit/debit card number or expiration date, will be sent to the banks that provide the corresponding distance electronic payment services, through an encrypted protocol, without third parties having access. This information will not be used by Ceramiche Bucci srl except to complete the purchase procedures and issue any refunds in case of product returns. Moreover, if necessary, the information may be used to prevent or report any fraud through the site to the police.
Finally, Ceramiche Bucci srl will issue a receipt for the purchased products at the time of delivery to the courier for shipment, sending it via email to the Customer. The receipt will be based on the information provided by the Customer at the time of purchase and cannot be modified after the issuance of the receipt itself.
- 7- Right of withdrawal
(Art. 52 et seq. Legislative Decree 6 September 2005 n.206) The customer has the right to withdraw from the contract without having to provide any reasons for doing so. To exercise this right, the customer must send a communication that allows for the identification of the customer and the contract to the Customer Service of Ceramiche Bucci srl at Strada della Romagna, 143, 61121 Pesaro (PU) Italy, or via email (Hello@Ceramichebucci.com), or by filling out the appropriate form on the website, within a maximum period of 30 days from the day the customer or a third party designated by the customer, other than the carrier, physically acquires possession of the goods. The customer must return the products within 14 days from the day on which the withdrawal was communicated.
The returned products must be intact and undamaged, and not used beyond what is necessary to establish their nature, characteristics, and functioning; otherwise, the refund may be reduced in proportion to the decrease in value of the product. Refunds are excluded when the decrease in value is total (broken or unusable item). The shipping costs for the returned products to Ceramiche Bucci srl are borne by the customer.
Refunds will be made using the same means of payment used by the user for the initial transaction, unless the user has expressly agreed otherwise.
The user must include a copy of the delivery document received inside the package, and Ceramiche Bucci srl will refund all payments received, including delivery costs, without undue delay and in any case not later than ten days from the day on which the product was returned. It is important to note that the right of withdrawal does not apply to clearly personalized products or products made to the customer's specifications. The clauses relating to the exercise of the right of withdrawal apply exclusively to the user who is acting for purposes outside their business or professional activity. For more information, the customer can contact the Customer Service of Ceramiche Bucci srl by phone (0721 27127) or email (hello@Ceramichebucci.com).
- 8- Legal warranty of conformity
In accordance with the provisions of Title III, Part IV of Legislative Decree no.206/2005 (known as the Consumer Code), Ceramiche Bucci srl guarantees that the products purchased on the website are free from defects for a period of 24 months from the date of delivery. This warranty does not affect the rights and remedies available to the consumer under the Consumer Code, including the right to free repair or replacement and, alternatively, the other remedies provided for in Article 130 of the Consumer Code. "Defect" means a significant limitation or reduction in the product's suitability for use, in accordance with Article 129 of the Consumer Code. Defects resulting from incorrect or negligent use of the product are not covered by this warranty. If the defective product is still covered by the warranty, it must be sent to Ceramiche Bucci srl along with a copy of the documents attesting to its purchase and delivery date. For further information, please contact Customer Service.
- 9- Indemnity
The user agrees to indemnify the Owner (as well as any companies controlled or affiliated with it, its representatives, administrators, agents, licensees, partners and employees) from any obligation or liability, including the payment of any legal expenses incurred to defend themselves in court, that may arise in relation to damages caused to other users or third parties in connection with the contents uploaded online, the violation of the law or the terms of these terms of service.
- 10- Limitations of liability
CeramicheBucci.com and all features accessible through the website are made available to Users under the terms and conditions established in the Agreement, without any warranties, express or implied, outside of those required by law. In particular, no warranty is provided regarding the suitability of the services offered for the specific purposes intended by the User. The use of CeramicheBucci.com and its accessible features is at the risk and responsibility of the User. In particular, the Owner, to the extent permitted by applicable law, is liable for contractual and non-contractual damages to Users and third parties only in case of willful misconduct or gross negligence, provided that these are an immediate and direct consequence of the activity of CeramicheBucci.com. Therefore, the Owner will not be responsible for:
- any losses that are not a direct consequence of the Owner's breach of the Agreement;
- any loss of business opportunity and any other loss, even indirect, suffered by the User (such as business losses, loss of revenue, income, profits, or presumed savings, loss of contracts or commercial relationships, loss of reputation or business value, etc.). It should be noted that sales are allowed only to customers who are natural persons;
- damages or losses resulting from interruptions or malfunctions of CeramicheBucci.com due to force majeure events or unforeseeable and unforeseen events, independent of the will and outside the control of the Owner (such as failures or interruptions of telephone or electrical lines, internet network or other transmission tools, unavailability of websites, strikes, natural events, viruses and cyber-attacks, interruptions in the provision of third-party products, services, or applications); and the incorrect or inadequate use of CeramicheBucci.com by Users or third parties.
- 11- Resale of service
Under these Terms of Service, Users are not entitled to reproduce, duplicate, copy, sell, resell or exploit any portion of CeramicheBucci.com or its services without the prior written permission of the Owner. Such actions are prohibited and may result in legal consequences. Therefore, Users are encouraged to use CeramicheBucci.com and its services only for the purposes for which they have been provided by the Owner and in compliance with the intellectual property rights and other property rights of the Owner or third parties.
- 12- Intellectual property rights
All products and trademarks featured on CeramicheBucci.com, both figurative and nominal, as well as all other signs, trade names, service marks, denominative marks, trade designations, illustrations, images, and logos relating to CeramicheBucci.com are exclusively owned by the Owner or its licensees and are protected by the applicable trademark laws and international treaties.
Likewise, all trademarks and other signs, trade names, service marks, denominative marks, trade designations, illustrations, images, and logos relating to third parties and the content published by such third parties on CeramicheBucci.com are exclusively owned or made available only to such third parties and their licensees and are protected by the applicable trademark laws and international treaties. The Owner does not own the intellectual property of such content and can use it only within the limits and in compliance with the contracts entered into with said third parties and for the purposes therein delineated.
- 13- Privacy
- 14- Customer service
For any information or complaint, you can contact Customer Service at: Ceramiche Bucci srl Strada della Romagna, 143 - 10152 Pesaro (Italy) Phone: (+39) 0721027127 Email: firstname.lastname@example.org
- 15- Applicable law
The Sales Terms and Conditions are governed by Italian law, in particular by Legislative Decree no. 206 of September 6, 2005 (Consumer Code), with specific reference to distance contracts, and by Legislative Decree no. 70 of April 9, 2003 concerning commerce. The competent court for the resolution of any disputes will be determined by Italian legislation in force at the time of the contract. The European Commission provides a platform for online dispute resolution, which you can access through the following link: http://ec.europa.eu/consumers/odr/. If you want to report an issue, please contact us at the email address email@example.com.
- 16- Modification and update
The General Sales Terms and Conditions may be subject to changes that also take into account any regulatory changes. The new General Sales Terms and Conditions will be valid from the date of publication on the website www.ceramichebucci.com.
- 17- Contacts
Ceramiche Bucci srl Strada della Romagna, 143 61121 Pesaro PU Italy
Tel. +39 0721 27127
VAT number 02411800416
Business Register number – PS 179392
EORI NUMBER- IT02411800416
Share Capital € 50,000.00 fully paid.